> ## Documentation Index
> Fetch the complete documentation index at: https://docs.paxos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 403 - Identity Verification Required

An Identity Verification Required error is returned when an orchestration cannot proceed because the profile's identity has not been approved.

Endpoints that can return this error: [Create Orchestration](/api-reference/endpoints/orchestration/create-orchestration).

The error includes `meta` fields that identify the specific identity and its current status so you can fetch details or route the end user to complete verification:

* `ref_path`: The path to the identity resource — call `GET {ref_path}` to retrieve identity details and determine what requirement is blocking.
* `identity_id`: The UUID of the identity that must be approved before the orchestration can proceed.
* `current_status`: The identity's current status (e.g. `PENDING`, `DENIED`).

The orchestration is not created. Once the identity is approved, retry the request using the same `ref_id` for idempotency.

> Questions? Contact [Support](https://support.paxos.com).

<CodeGroup>
  ```json Example theme={null}
  {
    "type": "https://developer.paxos.com/docs/v2/problems/identity-verification-required",
    "title": "Identity Verification Required",
    "status": 403,
    "detail": "identity not approved",
    "meta": {
      "ref_path": "/v2/identity/identities/{identity_id}",
      "identity_id": "{identity_id}",
      "current_status": "PENDING"
    }
  }
  ```
</CodeGroup>