> ## Documentation Index
> Fetch the complete documentation index at: https://docs.paxos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# identity.documents_denied

> Webhook triggered when an Enhanced Due Diligence review is denied

Triggered when an Enhanced Due Diligence (EDD) review reaches an outcome and the submitted documents are denied.

<Note>
  A review may instead be closed with no `identity.documents_accepted` or `identity.documents_denied` event. Do not treat this event as a guaranteed terminator — if you do not receive one within the expected review window, reconcile by checking the identity's status and outstanding requirements. A separate overall identity-status event also fires, but which one depends on the identity's state: `identity.denied` if the denial occurs during onboarding (the identity was never approved), or `identity.disabled` if a previously approved identity is disabled as a result.
</Note>

<Note>
  Webhook payloads contain only event metadata. Use the [Get Event API](/api-reference/endpoints/events/get-event) with the event ID to retrieve full details.
</Note>

<Note>
  Paxos delivers webhooks with at-least-once semantics and retries failed deliveries with exponential backoff for up to 24 hours, so your consumer must be idempotent. See [Retries and Limits](/guides/webhooks/retries-and-limits) for the full retry policy and rate limits.
</Note>

## Event Object Structure

The Get Event API returns an [`identity_edd`](/api-reference/events/identity-edd-object) object for the concluded EDD review.


## OpenAPI

````yaml webhooks-openapi.json webhook identity.documents_denied
openapi: 3.1.0
info:
  title: Paxos Webhooks
  version: '2.0'
  description: >-
    Webhooks allow you to register endpoints to receive asynchronous events from
    the Paxos Platform. These webhooks are triggered when specific events occur
    in the system, enabling real-time notifications for your application.


    **Important**: Webhook payloads contain only the event metadata. To retrieve
    the full event object details, use the [Get
    Event](/api-reference/events/get-event) REST API endpoint with the event ID
    from the webhook payload.
  x-logo:
    url: /docs/paxos.svg
    backgroundColor: '#FFFFFF'
    altText: Paxos logo
servers: []
security: []
paths: {}

````