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Click any row in the identity table to open the side panel. The side panel provides a detailed view of the selected identity, organized into two tabs. Identity details side panel

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Side Panel Header

The header displays:
  • Name (or redacted placeholder if you lack the PII scope)
  • Identity Type (Person or Institution)
  • Status badge (PENDING, APPROVED, DENIED, DISABLED, ERROR)

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Details Tab

The Details tab shows identifying and organizational information:
  • Identity ID — The full UUID. Click to copy.
  • Contact and Profile — Email, phone, address, and other profile fields. These are fully redacted for users without the identity:read_identity_pii scope.
  • Metadata — Creation date, last updated date, and other system fields.
  • Institution Members — For institution identities, a list of associated member identities (beneficial owners, control persons, etc.) with their individual statuses. Click a member to navigate to their identity details.
For institution identities, a MEMBERS requirement on the parent identity means one or more members have outstanding issues. Check each member’s status to find the root cause. See The MEMBERS Requirement for details.

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Compliance Tab

The Compliance tab shows the identity’s regulatory and compliance state. Identity compliance tab

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KYC Refresh

Displays the last KYC refresh date, if applicable. Identities with an overdue or expired refresh appear in the KYC Refresh Overdue stat card on the main page.
See Periodic KYC Refresh for how KYC refresh works and what action is needed.

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Requirements

Lists all outstanding requirements affecting the identity. Each entry shows:
  • Type — The requirement category (ID verification, screening, KYC refresh, enhanced due diligence, members, etc.).
  • Status — PENDING or FAILED.
  • Awaiting Action From — Whether Paxos or your application needs to act. Not present for MEMBERS requirements — check the individual member identities instead.
Use this to determine whether you need to take action or wait for Paxos to complete processing.

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Active Controls

Lists all controls currently applied to the identity, including:
  • Type (SELL_ONLY, FROZEN, DORMANT, CLOSED)
  • Set By — Whether the control was applied by Paxos or by your application.
  • Reason — Why the control was applied.

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PII Visibility

PII fields — name, email, address, and other personally identifiable information — are displayed based on your role’s permissions. Roles without PII visibility (Viewer, Developer, Entity Manager, Organization Administrator) see these fields fully redacted throughout the page. There is no hover, click, or toggle to reveal them. In the identity table, the Name column shows “Redacted” for every identity: Redacted identity table In the side panel, contact and profile fields are hidden behind a “Personal information hidden” notice: Redacted identity details If you need to view PII for an identity, ask a team member with the Treasurer, Operations, or Approver role.
Questions? Contact Support.