Entities onboarded to certain geographies must adhere to Travel Rule checks when depositing and withdrawing crypto to and from the Paxos platform. The Crypto Travel Rule requires virtual asset service providers (VASPs) like banks, exchanges, custodial solutions, and financial services providers to identify and share details of the origin and destination of crypto transactions above a specific threshold.
Reach out to Support with questions or problems.

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Crypto Deposit Travel Rule Requirements

Incoming deposits from a new or unrecognized crypto address might need to be explicitly resolved.
  • For deposits from individuals, the sender’s first and last name must be provided.
  • For deposits from institutions, the institution name must be provided.
Deposits that we do not already have this information for will be held in a Pending state until it is provided. Once provided, we will credit the funds to your account.

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Crypto Withdrawal Travel Rule Requirements

Crypto withdrawals can only be made to saved addresses that include beneficiary details.
For customers onboarded to Paxos Global (PTE), to transfer crypto off the Paxos platform, the recipient address must be hosted by one of the hosting providers displayed in the drop-down. If the provider you are looking for is not listed, it is not supported yet. Please select “Other” as the option and reach out to our Support team to inform us of the provider you were looking for.

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Failed Withdrawals due to Travel Rule

If a transaction has a status of Failed, and it is due to Travel Rule, you will see this indicated in the Transfer Details panel, which can be accessed by clicking View in the transactions list.